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QBO Needs a Downloadable Backup and Restore!

We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it

I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?

We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    157 comments

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      • Danny LynchDanny Lynch commented  ·   ·  Flag as inappropriate

        Downloadable back up is essential. A customer focussed company should always put the needs of its customers first. If you don't take responsibility for our data, give us the tools to do so!!!

      • desertmandesertman commented  ·   ·  Flag as inappropriate

        I just finished the QuickBooks Online exam and must say that I really like QuickBooks online. However, it is clear to me that I will not use this application until it has a usable backup/restore function - with the possibility to keep as many backups as I want and with the options to either restore back to QuickBooks Online or to QuickBooks Desktop.

        Right at the end of my training QuickBooks Online went offline for about two hours and I have learned that this is happening sometimes. What if I have to prepare and pay sales tax at that moment?

        No backup, no use.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am in the process of trying Quickbooks Online. I have used Quickbooks for Mac 2012. I suggest you add an option for a local backup copy. It would be helpful that in the event of loss of connection to the internet, the user could continue to work on Quickbooks until the internet is up and then the local copy could be used to update Quickbooks online when internet access was restored.
        Also, if the data inadvertently gets corrupted by a user, it would be nice to restore to a specific previous date.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Not having a backup to rollback to or move around is INSANE thinking. I would never consider or recommend QBO to my fellow accountants unless this fundamental feature is provided.

      • nananana commented  ·   ·  Flag as inappropriate

        I just used three votes on this idea. It is COMPLETELY UNACCEPTABLE that this data is not being backed up. I will also leave if this is not fixed as data was already lost during the setup. The online version is functioning as a glorified accountant, where the desktop version allows customization that small businesses need to be successful. To quote from the sales page:

        "No more back-ups
        Never worry about saving your files to an external device. QuickBooks Online works from any computer, on any device."

        I thought no more backups meant I didn't have to worry about it (as much). Not that they don't offer it at all. I still plan to save to excel routinely.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Try using "Cloudbacko Pro" software for taking backup as "Cloudbacko Pro" software gives reliable services. and more over CloudBacko Pro supports the backup of individual guest virtual machines (guest VMs) resided on a Microsoft Hyper-V host. to know more about this software follow the link below: http://www.cloudbacko.com/hyper-v-backup.jsp

      • Anonymous commented  ·   ·  Flag as inappropriate

        You can actually try using "Cloudbacko Pro" software as this software gives backup and helps restoring also, CloudBacko Pro also supports the backup of individual guest virtual machines (guest VMs) of various VMware hosts, including ESX, ESXi (both free and paid version), Server, Workstation, and Player. Leaving a link just check: http://www.cloudbacko.com/hyper-v-backup.jsp

      • Anonymous commented  ·   ·  Flag as inappropriate

        The Microsoft Hyper-V guest VMs backup is one of the best backup plans offered by Cloud Backo Pro. It gave me reliable and rapid solution for backing up my virtual machines. I would say that with guest VM hot backup, it is an optimum solution for all backup related problems. It helps in Restoring also, leaving a link just check: http://www.cloudbacko.com/hyper-v-backup.jsp

      • Anonymous commented  ·   ·  Flag as inappropriate

        I used VMware by CloudBacko Pro on my individual virtual machine for my business. It helped me in getting multi-destination concurrent backup for VMware and also a rapid incremental backup that minimized the backup window. So I would suggest that you must go for VMware by CloudBacko Pro for better backup plans. Leaving a link below just check: http://www.cloudbacko.com/hyper-v-backup.jsp

      • Anonymous commented  ·   ·  Flag as inappropriate

        I will not switch to QBO until data export back to desk top version is available. It feels like entrapment to not be able to do this.

      • BruceBruce commented  ·   ·  Flag as inappropriate

        Having crashed a few too many times, I agree that historical backups are critical. I also understand the limitation of available space "in the cloud". But a company that provides such an important service as Intuit does with QuickBooks, should also provide a reasonable means of data security which includes back-ups.

      • Jeff CottonJeff Cotton commented  ·   ·  Flag as inappropriate

        Allow us to create a backup of the file so when we have substantial changes to make then old records are preserved. I worked with Tech support over 1.5 hours yesterday to do get this done and she and I both quit, kicking it up to tier two tech support of some kind. I.E. Intuit was going to have to send me a copy and they would let me know when I could get it. This is ridiculous. This process should be effortless. This is fundamental to natural accounting procedures and to have it so poorly executed is unacceptable. I was in the process of moving my first client to QBO because even though I (and everyone in my office doesn't like it) I see it as being helpful from me being able to help clients with their books a little easier. But the software is sluggish and cumbersome I have stayed away. Now as I am bringing on my first client I find I can't create backups without tech support! I do hope you can improve this or at least warn us so we can all stay away. The software should do what it says it can do without us having to stand on our heads to get it to work.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Downloadable Back up (I see you've already been asked about this)
        Ability to work off-line

      • Anonymous commented  ·   ·  Flag as inappropriate

        We have been using QBO for several years but it has only caused us problems that take too much time to figure out and correct. Not having access to a complete backup and your system not able to backup the complete files is not acceptable. I would not recommend QBO to anyone. This back up problem needs to be corrected and your representatives need to fully understand your system. I have been walked through the Export feature several times (and it takes along time for any backup to come through) and it does not have all the information that the Desktop version has. This has caused problems with our CPA since they do not get the complete information to do taxes. We are considering changing to the Desktop version but that will be quite a process that will include a lot of hands on paperwork to convert and start a Desktop version. You have had many years to correct this problem and I think your IT people can do it but that keeps us on your system and paying.

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