QBO Needs a Downloadable Backup and Restore!
We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it
I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?
We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.
Allow online customers to backup their data file.
I am shocked at how bad QBO data retrieval is. I would never recommend QBO to anyone. Your data will likely be lost.
Judy Borland commented
Well....I just lost all of my firm data. I used Safety net. I had a backup as of August 2016. QBO will not support and I Just call safety net and they are no longer supporting this product.
Intuit support...said too bad.. You should have know and that no one has lost data because of their servers...Just user errors. Guess we are suppose to be perfect and walk on water too.... . I have never heard of a software vender that does not have some kind of backup process. Oh and I should have been exporting my file back to desktop on a regular bases...Huh....Thought they wanted us off of Desktop. hmmmm.
This is unbelievable. I have three sets of accounts on QBO and took for granted that there was a recovery mechanism in place.
All my QBO data is currently gone. Intuit is 'working on it', but may take weeks to resolve. I was stunned to find there is no backup. If they can't secure data, they have no business offering SaaS. And this has been 'under review' for 14 months now--what a colossal fail.
Having been a Quickbooks Desktop customer for 16 years and finally making the jump to online the is the one area that gives me the biggest concern I totally agree with everything said in the original post. We have multiple company files and actually decided to leave the other company on the desktop because of this reason. At a minimum it should be backed up daily that we are able to access WE WOULD EVEN BE WILLING TO PAY EXTRA FOR THE STORAGE SPACE!!!!
WOW - so close to finalizing my Proof of Concept for a switch to QBO and this is the major hurdle. Have worked through several concerns and workable solutions to make the switch - but this one just may change our solution - feeling best to hold off until this basic hole is sealed. What a disappointment after all my work.
Tommy Torres commented
This is still under review??? It's been over a year since the original request. Very dissapointed.
Ziyad Hermez commented
It would be great if we could use excel to modify our data, and then just import the data into quickbooks.
I was trying to transfer all the data from a customer to a vendor because I had mistakenly created the payee as a customer. I have about 40 lines of expenses tied to this customer, so what I did is go to Expenses, then filtered the expenses to show all expenses with the customer. I am then going one by one and modifying the payee to the vendor, and I will delete the customer.
I noticed while modifying my data, that I can export the data into an excel spreadsheet. This is great, I went in, changed one cell, and then copied it to the rest. But then I had no way to import that data. It would be great if we could work this way, export data into an excel sheet, then once we are done with it, upload it into quickbooks to overwrite our data.
This would make things much easier as we could automate things better, on quickbooks we dont' have easy ways to run batch actions, your batch actions are very limited.
Thanks, and hope this feature makes it soon!
I am so glad I stumbled on to this site. Have been flirting with idea of QBO for awhile for a variety of reasons but it seems to be missing some very scary fundamentals like this and others. I will no longer be considering it until I am confident it is a more mature product. Can anyone suggest a viable cloud-based alternative to consider?
maybe two years ago before the "update" you may have been able to back up info. but since that horrible day which it probably was an irrate employee and they lost most of the software and needed it to be reconfigured ...and unfortunately used a country that does not understand our banking system. IF you read many of the past criticisms
you will see that items that were intuitive now take many more
keystrokes than before....and that is the simplist problems....no back up even I as a non accountant knows that the measure is vitally important.
This is a must have and would help QB distance itself from the competition which has similar issues. How can any user find it acceptable not to have the ability to physically backup and the ability to archive and restore?
This is a major problem. We just had an issue today that QBO lost all our reconciliation reports for last year! There is no way even if you export to a computer file or USB to restore that data from what I researched & talking to Customer service. They are trying with a Technician to see if they can find it & restore that part.
Louis James commented
While Safetynet is a "good idea" it is NOT fully matured and looks like it won't be for a while unfortunately. According to the developer, it does NOT backup/restore everything. See https://safetynet.getjobber.com/supported and you will find that NOT everything is restorable. Such as budgets, tax agencies, deposits. I'm not sure why except to think that QBO doesn't allow it. Which doesn't make sense.
I think Safetynet has a great opportunity and I've offered to be a "test" but the developer is still in testing. I have clients that would die for this but I'm still waiting.
Hopefully, the developer would see our interest and get in touch with us. Intuit doesn't seem to think it's important.
Have you seen the 3rd party add on called Safety net?
SafetyNet uses the QuickBooks Online API to create Archives of your QBO companies. At any point in the future you can then restore your QBO company to look exactly as it did when the Archive was created.
I realize I am an antique, but...
I really really really would feel much much much more comfortable with your cloud version of quick books if there was a way I could back the data up to my hard drive on my computer. Then if I hire an IDIOT and they totally screwed up my data file i could restore yesterday and just re enter the data and in years past have had to do this several times. Note that I started using Quickbooks when version 5 came out. I am a CPA and I am trying this on two of my companies that I own personally but until I can do a backup to my computer or your cloud I will not be utilizing the cloud software you have for other clients ( just with me that would mean over 100 new accounts on your cloud software) My number is 479-466-2530 and name is John Dunn if someone wanted to talk about this.
IT Man commented
Hi guys, Here's what you need to offer. An option for an administrator user to store up to 5 snapshots of the data backup and the snapshots will be no older than 3 months old as we need to be aware that the QB Online products i constantly evolving and new database fields/tables are being added at all times. If this can't be done for the reason above, at least give the users the ability to store some snapshots for a couple of days. Only Admin user can restore and the action is written to a logfile. Downloading backups is useless as it only needs to be re-uploaded if ever it needs to be restored. Fully online is the only way to go !!
I totally agree! After adding Payroll services, QB deleted all of the notes we previously had in our employee files. No way to get it back because THERE ARE NO BACKUPS! And what if I decide, because of this or many other reasons, that a company I am working on would be safer and better on the older and better computer version. I can't take it with me!!??!! This is crazy! I have used QB since 1995 ish when it was DOS! I have dealt with a lot of growing pains with y'all over the years.... This is totally unacceptable!
This is extremely important and business have to do this regularly. Because so many things in quick book cannot be undone, for example, merging accounts etc. And especially when you hire a new accountant, you definitely don't want her to be able to mess up years of records.
Theresa Pagano commented
REALLY?! The main reason we switched to the QBonline version is for backup safety!