QBO Needs a Downloadable Backup and Restore!
We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it
I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?
We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.
Theresa Pagano commented
REALLY?! The main reason we switched to the QBonline version is for backup safety!
This is critically important if there are several users, some which may make monuments mistakes like uploading bank statements several times, or are disgruntled as mentioned above. This is a very important function, one that is so critical I am now having doubts about continuing with QB unfortunately.
Square Candy commented
+1 - absolutely essential.
I just tried out the PayPal Sync app and it pulled in all of my hundreds of transactions directly to the register in a way I didn't like. No way to roll back to a backup after trying something experimental that might not work like that.
The only way I could find to truly "undo" what had been done was to use a mouse movement macro recorder to delete each transaction one by one.
You need a backup for quickbooks online. I want to try adding online banking, but I am scared it will go poorly, and then there is no way to reverse it without doing everything manually.
a full downloadable back-up is required unless qbo will take responsibility for the loss of data
The inability to backup your company data is unheard of. I wish I would have known this prior to moving from QBDT. The fact that this issue has not been reviewed since 7/15 is even more ridiculous. Hugely disappointed and will be looking into a different product asap!
Joe Martin commented
I would like to see a restore to a earlier time and date
Thanks Joe Martin
Amen to all comments... I have a smoldering concern in the back of my mind while making each and every entry into QBO: What the heck would I do if Quickbooks were to lose my company data for whatever reason? (It could happen. Don't kid yourself) It is your DUTY to provide a method of data backup to each and every customer you have. Period.
The ability to save all of my data offline. Not use your service offline just save my data.
Louis James commented
I had a long "chat" with tech support today and offered my suggestions and "outrage" that this has yet to be implemented. May I suggest if all of us do the same we may get faster results. Here's why:
1.- When I pointed this out to tech support this morning, at least the person that I brought this up with was "surprised" at what a good idea this was. Although they may tell us to put this feedback in, I don't get the impression they read it.
2.- Supposedly engineers monitor this "feedback" but as demonstrated by this thread, there is nary a reply from any engineer. If they read it, they do it silently. We need to make noise.
3.- The idea of "exporting" to CSV files, while helpful, is not the scope or purpose of backups. The original author makes the point about angry employees, accidental changes or big mistakes. Archival backups give us that safety net. CSV files ONLY help if we plan to "manually" reenter or if we just want to say we have an outside dataset. Really not too convenient.
4.- The third party app suggested here is promising but lacking. It is NOT a complete backup. Some items are missing. If we want a backup, it should be complete.
I explained this to the tech support agent and he agreed and then sent my comments along with all the comments here posted. IT WOULD HELP IF EACH OF YOU GET ON CHAT AND DO THE SAME. Refer to this feedback and give the agent the link in the URL. (See above). Press them on the need for this.
Let's work together and press hard on tech support to get engineering to look at this and implement it promptly. I have offered to be a test customer for this. If you do the same, it might help push the issue to the top.
Any reason to be concerned about the IE download? It does work OK, but is really clunky to use. Wish the data could be pushed to DropBox or Google Drive. Also since it is a web app should we be all that concerned about backups? I should perhaps backup my Amazon, EBAY and Google accounts in case their servers crash. Anyway, I agree I want an easy local downloadable backup that is secure,but easy to use.
B2R Harmony Team commented
Automatic online backup - in addition to the fact that QBO is in the cloud, an additional backup system where a file can be saved and restored at any time would be great.
Mark Blanton commented
Allow me to backup QBO. There is no option to backup my company! What a joke.
Eileen Reppenhagen commented
Have you read my article? And the links? I interviewed someone at Intuit Canada in order to write this response -
Do we have an option to backup our financial records or no. If yes...would you please guide us through the process. Thank you and will appreciate your response.. Cheers, Jennifer
Louis James commented
To say that I'm aghast is an understatement. For two reasons:
1.- All these comments are WELL-THOUGHT OUT. All are considered and well presented. WHERE IS THE RESPONSE FROM INTUIT? Where are the engineers? It is apparent that they seem NOT to monitor this board. It says "Under Review" with a date of Jul 2, 2015. Does that mean no one from Intuit has visited this page since?
2.- I TOO agree that QBO needs archival backups - either downloadable and/or archival to a cloud solution IMMEDIATELY. Every possible reason has been given here.
How can we comfortably sell QBO with this MAJOR flaw? Unfortunately, QBO is being used by many of our clients. So we have NO choice but to learn and use the product. How can they put us in this position?
I would hope I am proven wrong and that "they" - those engineers in White Coats would dignify all these comments with some sort of response.
Oh wow! I am just reading these comments and this is like a last straw for me. I'm definitely going to a different product unless I get reassurance immediately that this is a fix that is happening NOW! I've been VERY frustrated with QBO from the beginning but this takes the cake! I agree that there should be a way to download data and to reinstate any download as the current data if needed. But technically that shouldn't even be necessary. My impression WAS that one of the benefits of having a cloud system was that the data would be preserved/backed up in such a way that it could never be totally lost. I assumed that process would take place at least daily. Seems I've clearly made far too many assumptions! At this moment, I'm thinking, "I'm done with QBO. So done!"
Kevin Kearns commented
I would support the concept of having the ability to periodically pull a backup and store it outside of QB as long as there was also the ability to 'reset' QBO to a prior backup.
If it weren't possible to 'download' a backup and then restore from this backup, it seems as though there should at least be a way that allowed the books to be 'reset' to a prior date, effectively wiping out all the transactions/changes that took place since that time, and then re-enter all the transactions.
NV Accounting commented
Backup and restore our own database... Your server is NOT reliable and we keep losing data...!!!! this is not acceptable....
An app called SafetyNet may be able to do this. I read an article about it a while ago.