I suggest you ...

Make the user rights more flexible and customizable

more flexibility for users would help my company. I am a small business owner and need to concentrate on administrative; book keeping matters. I would love to have our staff have access to our vendor information without having access to the register or have the ability to write checks. This would enable me to hand off vendor invoices for entry and free my time considerably. Unfortunately your on-line version is quite limited. We used your contractor edition software years ago and found those user features worked quite well.

Any help with this matter would be greatly appreciated. As our company grows, I can say that without greater user flexibility, unfortunately we will have to make a move to another program that is slightly more diversified.

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    Lisa Nixon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • ken dehon commented  ·   ·  Flag as inappropriate

        I have a a growing company that currently has 18 mobile service providers. I anticipate growing by more than 100 over the next 24 months.

        I need my service writers to be able to invoice and track their accounts. They should be able to see what invoices are outstanding for their customers only.

        There must be more flexibility for QB Mobile so the owner / administrator of their company can choose the levels of accessibility. the basic's of a business is billing for products and services and most business owners don't want service or counter sales people having anymore access than that. So please give us the ability to choose the levels of user interface with more distinct choices.

      • Matthew Bernier commented  ·   ·  Flag as inappropriate

        I would also like more user rights I have gotten at least 5 cancellations myself because the user rights are not more flexible, and at least 10 detractor surveys received because of this limitation. If you want a way to make more money and increase customer satisfaction then PLEASE seriously look into this. To me as well as a majority of customers I have spoken with this is practically the number ONE issue that is holding customers back from using our product or being a promoter.

      • Monty Glover commented  ·   ·  Flag as inappropriate

        I need to be able to allow an employee to issue and print checks as well as enter bank deposits, but have no access to the bank account register or payroll.

      • Jason commented  ·   ·  Flag as inappropriate

        Yes. Please. Fix that payroll thing. It is basically crippling my organization's use of QBO.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Thanks Micah. Glad to see this might finally be getting noticed. I know I have submitted about this over the feedback button numerous times. The payroll support people all know about it when I mention it to them ("I don't know what to tell you" they say), and its clear that many others here have the same frustration.

        Yes. The permissions are seriously needing attention, and I think the vote count on this request places it to get some priority action.

        But I do want to clarify that the supremely critical issue here is with the permissions to view PAYROLL data. There is not any more sensitive common QBO user data. Access to payroll MUST be limited. But QBO simply dropped the ball on this one.

        In the user rights customization, one of the only two options is "Vendors and Purchases." The description states that with it checked the user "CAN'T" "View or modify any payroll data." This is plainly false as they'll be able to see who was paid how much right there in the register! Come on now. This must be fixed ASAP.

        Yes, the whole permissions thing needs a rework/rewrite [amazingly limited options, inconsistent language (are they "user rights?" or "permissions?"), no mention of important desposit permissions, etc.]. But the PAYROLL permissions issue should NOT have to wait for all that to occur. It needs a priority fix now.

        Count me as another CEO who cannot share QBO tasks with employees because of this, and is looking elsewhere for solutions as I've been waiting for a fix for much too long.

      • Micah Sampson commented  ·   ·  Flag as inappropriate

        Thank you for all the comments on this issue. My name is Micah and I am a manager for QuickBooks Online Payroll. We do monitor this feedback channel as well as the feedback button directly inside of QuickBooks Online. We realize that user permissions is a hot issue for many of our users. I just wanted to post and let you all know that this feedback, along with other feedback received, is used to make improvements to the product. We work very hard to implement new features into the product, as you may have noticed with some of our monthly releases. While I can't give you a timeframe as to when improvements will be made to user permissions, I can tell you that it is something that is being looked into by our engineers. Personally, I have escalated this directly to some of our project managers and engineers to investigate further. We do listen, and we appreciate all the feedback from our customers.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This issue where anyone who can see the register can see payroll is an absolutely amazing fail on QBO's part. I've been complaining about it for over a year. No apparent movement at all on it. No replies or "Under Review" designations from the QBO developers. And it now has the 2nd most votes, behind the much less of a deal breaker invoice customization request.

        Is anyone even monitoring this feature request stuff? Does the payroll team see this stuff? Should we all just jump ship?

        I got pretty well swindled by Intuit when the sales guy told me, "Oh yeah, you can totally hide the payroll data from other users. There are lots of permissions options." No, sir, there are not. I wish I could go back and tell him, but Intuit does not seem to give a darn anyway.

      • MT commented  ·   ·  Flag as inappropriate

        I agree. It is very important that those able to bill customers and those that pay vendors cannot see the check register because they can see what everyone is paid. Bad system. I am thinking about finding another system this year that allows more flexibility.

      • Winnie Bade commented  ·   ·  Flag as inappropriate


      • Solomon commented  ·   ·  Flag as inappropriate

        OK. The iPad version came out now. Congratulations to those who lobbied for that.

        Now can we please fix the less sexy but far more CRITICAL issue affecting all of us computer users: the stunningly bad user rights/permissions controls in QBO, especially in relation to payroll.

        The problem with the payroll data being visible is a mind boggling oversight by the QBO development team. (See all the comments below)

        Is anybody looking at this? Anybody paying attention to this? Hello is anybody home?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes more customization for what a users has access to.
        Make sure you include hiding the subscription cost without limiting other access

      • robin perry commented  ·   ·  Flag as inappropriate


      • Malik commented  ·   ·  Flag as inappropriate

        I agree that payroll information should not be exposed to users who have the authority to visualize the register. I switched to QB online with the assumption that this feature is available in a way similar to the desktop version. I am really disappointed that this is not the case and started looking for alternative solutions.

      • Riki Shafigi commented  ·   ·  Flag as inappropriate

        PLEASE allow for users to be able to create purchase orders without having the right to see everything in the checking accounts. Salespeople have no business seeing what goes on financially, but they need access to do POs. Please give more options to separate user rights, because currently, none of my salespeople are able to create PO's and its a huge inconvenience for them to have to constantly bother our accountant to generate it for them. We will also be moving to another program unless this is solved quickly.. we have been complaining about this issue since January.

      • Mike Hall commented  ·   ·  Flag as inappropriate

        I am a new company and after seeing this, it will keep me from using quickbooks/intuit from doing my payroll

      • Zachary commented  ·   ·  Flag as inappropriate

        Wow. This is really bad. The payroll info is available to anyone with access to the register. So if you need an employee to be able to pay bills, they get to see everybody's private salary info!?

        This is just the worst part of how lacking the acess rights controls are. Only full amdins can make deposits, only 2 customization options, and both are too sweeping to really be of use.

        How much longer is this not going to be fixed?

      • MT commented  ·   ·  Flag as inappropriate

        I agree. Any user can see payroll amounts in the check register so it is impossible to have a user help with anything. Those amounts should go into the register for other users as a one line amount for payroll. For the authorized users, it should show the individual checks in the register

      • Chuck commented  ·   ·  Flag as inappropriate

        OMG! Please hide the payroll info! I just found out that all my other users can see the payroll info in the register (each and every check and payee and amount is listed). Wow. And it evens says that one of the user access rights custom options makes it so they "cannot view payroll info." But that is entirely incorrect. Unless the
        term "payroll info" does not apply to who is getting paid how much(!).

        Sorry but these user access rights options are amazingly bad. In both custom access options the user cannot make deposits. Why? I don't know. And the user access rights descriptions make no mention of it at all.

        It seems that since this is an online version of QB, it should be solution for multiple users in multiple locations, and so the user access controls are even more important than in the desktop version (which is frequently used by one person). But somehow that common sense notion was overlooked.

        Please prioritize this to the top. Sure an iPad version is nice, but that is a friendly enhancement. This user rights dysfunction, especially in relation to payroll info, is a FIX that affects the core function of basic everyday users.

      • Z Twist commented  ·   ·  Flag as inappropriate

        I was really, really disappointed and frustrated with the misleading info that I could configure my permissions so that other QBO users would not see payroll info. The permissions are very far from that flexible. In fact, there are only two such access options and both of them allow access to payroll info either by viewing the payroll tab or the register (which includes check names and amounts). The only "solution" is to set them up to have basically no permissions at all, such that they can't really do or help with any basic tasks in QBO. This was a HUGE let down for me.

        PLEASE fix the permissions settings so that payroll info can truly be hidden from other QBO users.
        Simply create an access/permissions option specific to payroll that does the following for the user:
        - Greys out the Employees tab
        - Makes payroll entries in the register either anonymous (listig payee as "Payroll" or something) or entered as an aggregate total.
        - Leaves everything else accessible if desired (making deposits, writing checks, etc.)

        If this does not happen soon, I will be forced to leave QBO Payroll because I need to transfer QBO responsobilities to my team members but currently cannot as they would have to have access to everyone's payroll numbers.

      • anon2 commented  ·   ·  Flag as inappropriate

        This is a CRITICAL issue. Permissions are much more customizable with the desktop version, and one of the main benefits of the program. The customization of "Access Rights" in the online version is far too limited. Intuit, are you working on improving this issue??
        As with others, we are small business that would like to limit what our employees/users can access. We had it set up well with the desktop version, but are now forced to change our methods with the online version. Why didn't you just make the permissions settings the same as the desktop version?!

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