I suggest you ...

Make the user rights more flexible and customizable

more flexibility for users would help my company. I am a small business owner and need to concentrate on administrative; book keeping matters. I would love to have our staff have access to our vendor information without having access to the register or have the ability to write checks. This would enable me to hand off vendor invoices for entry and free my time considerably. Unfortunately your on-line version is quite limited. We used your contractor edition software years ago and found those user features worked quite well.

Any help with this matter would be greatly appreciated. As our company grows, I can say that without greater user flexibility, unfortunately we will have to make a move to another program that is slightly more diversified.

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    Lisa Nixon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    257 comments

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      • Winnie Bade commented  ·   ·  Flag as inappropriate

        THIS IS THE BIGGEST MOST IMPORTANT ISSUE FOR INTUIT TO FIX IN QUICKBOOKS ONLINE. YOU WILL LOSE CUSTOMERS IF YOU PROVIDE BETTER CONTROL OVER ACCESS TO PAYROLL DATA. ARE YOU LISTENING?

      • Solomon commented  ·   ·  Flag as inappropriate

        OK. The iPad version came out now. Congratulations to those who lobbied for that.

        Now can we please fix the less sexy but far more CRITICAL issue affecting all of us computer users: the stunningly bad user rights/permissions controls in QBO, especially in relation to payroll.

        The problem with the payroll data being visible is a mind boggling oversight by the QBO development team. (See all the comments below)

        Is anybody looking at this? Anybody paying attention to this? Hello is anybody home?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes more customization for what a users has access to.
        Make sure you include hiding the subscription cost without limiting other access

      • robin perry commented  ·   ·  Flag as inappropriate

        PLEASE PLEASE PLEASE -- MOVE THIS UP IN YOUR QUE FOR FIX!!
        WE NEED TO HAVE USERS PERFORM DATA ENTRY FOR VENDOR ACTIVITY WITHOUT HAVING ACCESS TO FINANCIAL INFORMATION- IE; REGISTER!

      • Malik commented  ·   ·  Flag as inappropriate

        I agree that payroll information should not be exposed to users who have the authority to visualize the register. I switched to QB online with the assumption that this feature is available in a way similar to the desktop version. I am really disappointed that this is not the case and started looking for alternative solutions.

      • Riki Shafigi commented  ·   ·  Flag as inappropriate

        PLEASE allow for users to be able to create purchase orders without having the right to see everything in the checking accounts. Salespeople have no business seeing what goes on financially, but they need access to do POs. Please give more options to separate user rights, because currently, none of my salespeople are able to create PO's and its a huge inconvenience for them to have to constantly bother our accountant to generate it for them. We will also be moving to another program unless this is solved quickly.. we have been complaining about this issue since January.

      • Mike Hall commented  ·   ·  Flag as inappropriate

        I am a new company and after seeing this, it will keep me from using quickbooks/intuit from doing my payroll

      • Zachary commented  ·   ·  Flag as inappropriate

        Wow. This is really bad. The payroll info is available to anyone with access to the register. So if you need an employee to be able to pay bills, they get to see everybody's private salary info!?

        This is just the worst part of how lacking the acess rights controls are. Only full amdins can make deposits, only 2 customization options, and both are too sweeping to really be of use.

        How much longer is this not going to be fixed?

      • MT commented  ·   ·  Flag as inappropriate

        I agree. Any user can see payroll amounts in the check register so it is impossible to have a user help with anything. Those amounts should go into the register for other users as a one line amount for payroll. For the authorized users, it should show the individual checks in the register

      • Chuck commented  ·   ·  Flag as inappropriate

        OMG! Please hide the payroll info! I just found out that all my other users can see the payroll info in the register (each and every check and payee and amount is listed). Wow. And it evens says that one of the user access rights custom options makes it so they "cannot view payroll info." But that is entirely incorrect. Unless the
        term "payroll info" does not apply to who is getting paid how much(!).

        Sorry but these user access rights options are amazingly bad. In both custom access options the user cannot make deposits. Why? I don't know. And the user access rights descriptions make no mention of it at all.

        It seems that since this is an online version of QB, it should be solution for multiple users in multiple locations, and so the user access controls are even more important than in the desktop version (which is frequently used by one person). But somehow that common sense notion was overlooked.

        Please prioritize this to the top. Sure an iPad version is nice, but that is a friendly enhancement. This user rights dysfunction, especially in relation to payroll info, is a FIX that affects the core function of basic everyday users.

      • Z Twist commented  ·   ·  Flag as inappropriate

        I was really, really disappointed and frustrated with the misleading info that I could configure my permissions so that other QBO users would not see payroll info. The permissions are very far from that flexible. In fact, there are only two such access options and both of them allow access to payroll info either by viewing the payroll tab or the register (which includes check names and amounts). The only "solution" is to set them up to have basically no permissions at all, such that they can't really do or help with any basic tasks in QBO. This was a HUGE let down for me.

        PLEASE fix the permissions settings so that payroll info can truly be hidden from other QBO users.
        Simply create an access/permissions option specific to payroll that does the following for the user:
        - Greys out the Employees tab
        - Makes payroll entries in the register either anonymous (listig payee as "Payroll" or something) or entered as an aggregate total.
        - Leaves everything else accessible if desired (making deposits, writing checks, etc.)

        If this does not happen soon, I will be forced to leave QBO Payroll because I need to transfer QBO responsobilities to my team members but currently cannot as they would have to have access to everyone's payroll numbers.

      • anon2 commented  ·   ·  Flag as inappropriate

        This is a CRITICAL issue. Permissions are much more customizable with the desktop version, and one of the main benefits of the program. The customization of "Access Rights" in the online version is far too limited. Intuit, are you working on improving this issue??
        As with others, we are small business that would like to limit what our employees/users can access. We had it set up well with the desktop version, but are now forced to change our methods with the online version. Why didn't you just make the permissions settings the same as the desktop version?!

      • Barbara Wetzel commented  ·   ·  Flag as inappropriate

        Also see: add levels of security post
        Discusses same issue, separation of duties and limited access to certain areas is a vital part of accounting.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Payroll confidentiality is a must! Our employees are "Vendors" in QBO, so all payroll info is visible to every user. This prohibits me from delegating tasks. Huge time/cost killer! :(

        I can't make our employees, "Employees" due to multi-member LLC ownership status. Tried outsourcing the payroll to QB, however this option isn't offered with our unique situation.

      • Winnie Bade commented  ·   ·  Flag as inappropriate

        Before the new payroll system was implemented last year, only the total payroll was visible in the check register. Now, each employee's name is listed along with net pay. I had to cut all staff off from running reports.

      • Judy Wilkes commented  ·   ·  Flag as inappropriate

        We have 3 people working daily in QB. I really need to be able to exclude access to the banking information and check writing from my purchasing and a/p staff. Lisa detailed this very well. Thank you.

      • Stanley Quayle commented  ·   ·  Flag as inappropriate

        Yes, the rights need to be much granular. My accountant, for example, shouldn't be able to write checks, create quotes and PO's, etc. I don't have a problem with him looking at the information, but creation should be locked out.

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