Have a 'delivered' status for emailed invoices
We need a way of knowing if the customer has actually received the email invoice, so a delivered status where it says 'sent' rather than relying on it saying it's 'Sent' or 'Viewed' as not all customers click on the invoice link if the invoice is attached as a PDF.
Also a printed status for invoices that are only printed and not emailed.
This is a must. A customer has clients who have to pay 50% deposit before the work starts. They do not know if an invoice has not been received and sometimes loose the job because of this.
Need this thanks. Have been caught out too many times
Communication with our clients is paramount & we need this function now- please
Yes, it would be helpful to know if emails have bounced, in particular. An 'undeliverable' status, and email notification, would be so useful!
Lesley Deak commented
Clients need to know if their invoices are not being received. It gets pretty embarrassing when you chase up money and they haven't even received the email.
This is a pretty basic requirement, but urgently needed for sales to run smoothly.
Cathy Sperring commented
Delivered status is urgently required. I find I am chasing overdue payments from customers whose invoice shows as being sent but they did not receive due to an incorrect email address being entered.
Kevin Smith commented
Great idea, if my sent invoice is forwarded unopened to a colleague in the organisation, my status is sent and not viewed, The invoice is viewed by another colleague, and i do not see this. A delivered option would help