QuickBooks Online Feature Requests

Welcome to the QuickBooks Online Feature Requests forum. Please look through the submitted requests and vote or create your own suggestion that others can vote on. Make sure to give us plenty of detail so we can better understand the problem. It is not guaranteed that any suggestions will make it into the product, but it will help us identify the features you want most.

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  1. Subscription Downgrade

    Allow downgrading one's subscription.

    279 votes
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      24 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
    • live chat

      Would be good to have a link to live chat somewhere within the QBO file, as it's a bit of a pain having to go find the live chat link from the intuit website. Thanks :)

      44 votes
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        1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
      • make the chat option more accessible.

        when I have questions, I like answers NOW. it always seems like I have to search for the chat sessions, and the forums normally aren't the biggest help for me... I like to get answers for me, not just what might possibly maybe work for the rest of the world.
        once I get to the chat window, I usually get great service and a lot of help, it's just getting there can be tricky.

        41 votes
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          4 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
        • Support Phone Numbers

          Need to add support phone number(s) to the site. It is like finding a needle in a haystack in order to contact a live support. This is not the way to make customers happy with your service.

          39 votes
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            4 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
          • Reminders

            I have used the desktop version of Quickbooks for over 4 years. We went to the online version, and my biggest problem with it is that the "Reminders" List doesn't remind you of anything. I actually have to go in and look at it. On the desktop version, a box would pop up every time I opened my quickbooks with "To Do"'s or "Reminders" so that I couldn't forget things that needed done. I could set it to remind me a certain number of days in advance or click to enter the recurring charges. I really don't like not having…

            37 votes
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              0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
            • LIVE CHAT! or some way to successfully contact QB and actually get answers!

              LIVE CHAT! or some way to successfully contact QB and actually get answers!

              36 votes
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                2 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
              • print statement in alphabetical order

                seriously.. consider it or make it easier if it is already an option

                32 votes
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                  1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                • Live Chat for QuickBooks Online

                  I really like the Live Chat feature with Payroll for the QuickBooks Online Version. I would really like to see Live Chat for QuickBooks Online. Is this going to be implemented in the very near future? I sure hope so!!

                  23 votes
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                    2 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                  • 22 votes
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                      0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                    • old version

                      let us go back and use the old version. This new version is terrible!!!

                      18 votes
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                        1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                      • New version of QB On Line

                        Please don't forces customers to switch to the new version of QB On Line. It is terrible. I can't stay with QB if this is the only option. Your agents when pressed agree. I can give you 15 things that are wrong right now that no one cares about.

                        17 votes
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                          4 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                        • Sales Tax exemption for non-profits

                          Intuit needs to figure out how to honor the promised sales tax exemptions for non-profits. I have faxed twice, called numerous times, emailed, and registered with the Tucson office and nothing gets done. At least quit advertising that this is even possible if it's not going to be done.

                          16 votes
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                            1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                          • Search Attachments

                            Could you please include a search key at the attachments list? This will be helpful as I have over 700 attachments and I need to scroll down and search manually if I need to find one.

                            12 votes
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                              1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                            • Turn off automatic updates within Online Banking, or Downloaded transactions.

                              There are always errors with Bank of America 108 and 185. If I could turn off automatic updates in "Online banking" or "Downloaded transactions" then I would not have this error. Manual updates work fine, but the automatic updates seem to be messing up the login credentials with my bank.

                              Please give us an option to turn off/on automatic updates in online banking!!!

                              11 votes
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                                2 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                              • How to block/stop pop-ups!

                                Would like the option to block/stop pop-ups!

                                11 votes
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                                  0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                                • Help

                                  Have some oither help available beside the community, which to date, has given me no useful help.

                                  11 votes
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                                    0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Give downgrade option in online version

                                    Give downgrade option in online version.

                                    10 votes
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                                      0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Bring the old version back

                                      This is horrible; it is not working like it should. Designed for i-phones and tablets. Please switch us back to an old version.

                                      10 votes
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                                        1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                                      • customer support phone number

                                        Include a DIRECT "contact us" option to the help menu. Having to go to a variety of different areas to get a phone number for you guys is ridiculous.

                                        9 votes
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                                          1 comment  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Chat function

                                          I would really appreciate a chat feature for QuickBooks Online. I'm a fairly new user and chat would be more functional for me versus making several phone calls in a day. Thanks!

                                          9 votes
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                                            0 comments  ·  Help  ·  Flag idea as inappropriate…  ·  Admin →
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                                          QuickBooks Online Feature Requests

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