QuickBooks Online Feature Requests

Welcome to the QuickBooks Online Feature Requests forum. Please look through the submitted requests and vote or create your own suggestion that others can vote on. Make sure to give us plenty of detail so we can better understand the problem. It is not guaranteed that any suggestions will make it into the product, but it will help us identify the features you want most.

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  1. DOWNGRADE!

    The option to upgrade and down grade with relative ease. This is a big down fall for me with QBO. I've never heard of not being able to downgrade because of technical issues. Thanks, Brandon

    26 votes
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      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
    • Sales Orders

      Sales Orders would be a great addition to the basic subscription service! That would help my business out tremendously!

      19 votes
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        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
      • Customer Account Numbers

        I would like to be able to give customers account numbers and be able to have the account numbers as an customization option on all reporting.

        13 votes
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          1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
        • 12 votes
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            1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
          • "Feedback" button gets no feedback from customer service

            When you have a "Feedback" feature built in to the system, please could you actually acknowledge and address any problems raised using this feature, instead of just sending an automatic email reply saying you received a "comment". If the comment is actually a complaint, or notice of a bug or error or ongoing problem, please contact the customer with a fix or at least an update. The only other way to get any problem addressed is to spend hours and hours on the customer service line which is not practical for any business. If you offer an online service for…

            12 votes
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              0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
            • Category Field

              Please add a category field for customers.

              10 votes
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                0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
              • Bitrix24 integration

                I would like to see the Bitrix24 app integration. We are starting to use that for our CRM and project management.

                8 votes
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                  0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                • Frustrated Customer

                  I am a very frustrated customers, that is very close to finding a new option for accounting. This online program has been nothing but inconvenient from the beginning. Every time I try to log on I have to produce a six digit number to verify my account. A number I never have and you have never sent me. After a while I then receive a number via email that never works. I have called and been told this shouldn't happen but nothing can be done. As soon as I find an accounting system that I can use I will cancel…

                  8 votes
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                    1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                  • Scheduling

                    Scheduling is the next logical step. The add on's just don't work and google causes too much redundancy. Being able to choose a customer, a time, an employee, and a duration would be huge. Over a course of time tying it into invoices, time-cards, even reminders for AP would extend the usefulness of QBOL to the point that no other software would be needed.

                    8 votes
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                      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow Companies To Quickly Search Ship To Addresses

                      Provide a quicker or easier away to access "Ship to" addresses. I run an appliance delivery company and I provide warranties I wish there was an easier way to keep up with my customers whom have warranties or not, and addresses i have serviced for them.

                      8 votes
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                        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cancel Subscription

                        CANCEL MY SUBSCRIPTION!!! The help instructions to do so are not correct?! Provide a way out.

                        8 votes
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                          0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                        • Link to customer detail.

                          A hyper link to the customer detail page from within an invoice or estimate would be EXTREMELY helpful.

                          8 votes
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                            0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                          • Better QBO Phone Support

                            Have better QBO Online Phone Customer Support. i don't think it has helped me 1 time yet.

                            8 votes
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                              4 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                            • Check with your Customer before closing an Issues File.

                              Check with your Customer before closing an Issues File. Your Customer should determine if something has been resolved to their satisfaction. QB should not unilaterally close a file assuming it has been dealt with.

                              7 votes
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                                0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                              • customer PO number search

                                enable search by customer reference / PO / number.

                                7 votes
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                                  0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                • Intuit Order Status (Receipt for Monthly QBO Subscription Payment)

                                  Hi, I've been informed, on multiple occasions, that Intuit/QBO does not email receipts for the monthly subscription charge and that the only way I can receive/access a receipt is from: https://www.intuit.com/commerce/orderstatus/orderstatus.jsp

                                  On this page, there appears to be an option that allows me to view the order status by "last name, phone & credit card (last four digits)". I have access to all of this information, but have only been receiving proxy server errors since my first attempt, 6/17/16.

                                  Admittedly, the site will EVENTUALLY accomplish the task; however, currently I must call QBO support to receive the order number. This…

                                  7 votes
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                                    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Convert Invoices back to Estimates

                                    There are times when a customer cancels a job before it gets started, but the employee has already converted the job from an estimate to an invoice. I would like to have the option of converting invoices by to estimates or copying invoices by to estimates instead of having to delete or void a job we may get done the line and have to remember what the charges.

                                    6 votes
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                                      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Custom fields in customer data

                                      Custom fields in customer info for Quickbooks Online. This custom field would be searchable in customers main page, and flow through to invoices and sales, so that when I run reports, I can index off of this custom field.
                                      For my specific use case, I need to know the customer's tax parcel number. Everything we do is keyed off of this, so without having this info ,it makes tracking things more difficult.
                                      I know that now invoices have custom field option, but this means that every time I have to re-enter this custom field. It should be a one-stop shop…

                                      6 votes
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                                        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                      • finding customers by address

                                        Are you working on finding customers by address. It was great on the desktop version.

                                        6 votes
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                                          0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Finding Chat options

                                          Chat options should be more accessible to not just payroll but for any questions for our Quickbook needs. It's not easy to find payroll chat. Many of us depend on the help. I also don't have time to read through the forum for the answers. I get my best help with hands on or verbal instructions as I m sure many are also.

                                          6 votes
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                                            1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
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                                          QuickBooks Online Feature Requests

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